Dubai, UAE — In a major move to advance Bahrain’s digital ecosystem, Batelco by Beyon has entered a strategic partnership with Infobip, a global leader in cloud communications. Announced at GITEX Global 2025, the collaboration will see the launch of a cutting-edge Omni-Channel platform powered by Infobip’s Communications Platform-as-a-Service (CPaaS) technology.
Empowering Business Communication Across Sectors
The new platform is designed to transform how enterprises—particularly SMEs, banks, and financial institutions—interact with customers. It allows seamless engagement across multiple channels including SMS, WhatsApp, email, voice, and in-app messaging, all within a unified, secure interface.
With advanced API integration, real-time analytics, and intelligent automation, businesses can optimize communication flows, deliver personalized experiences, and enhance operational efficiency while ensuring full regulatory compliance and data security.
Driving Smarter, More Secure Engagement
The platform intelligently selects the most efficient communication routes for each interaction, guaranteeing fast, reliable, and secure message delivery. This ensures consistent customer engagement and builds long-term trust between businesses and their audiences.
Abdulla Danesh, General Manager Enterprise at Batelco, said:
“Our partnership with Infobip marks a significant step forward in Batelco’s mission to support Bahrain’s digital transformation. This Omni-Channel platform empowers Bahraini enterprises with future-ready tools to connect with customers more effectively, securely, and intelligently than ever before.”
Matija Razem, Chief Commercial Telecom Officer at Infobip, added:
“We are proud to partner with Batelco by Beyon to deliver AI-powered omnichannel solutions that drive real-time engagement and measurable business outcomes. This collaboration strengthens Bahrain’s position as a regional hub for digital innovation.”
Strengthening Bahrain’s Position as a Digital Leader
This partnership aligns with Bahrain’s national digital transformation goals, supporting enterprises with world-class communication infrastructure. By combining Batelco’s trusted market presence and Infobip’s global CPaaS expertise, the initiative aims to empower organizations to scale, innovate, and deliver superior customer experiences across every channel.
