Algeria has entered the experimental phase of its new shared call center platform for national telecom operators, marking a major step toward its goal of growing the telecom market to US$1.2 billion by 2029. Launched on November 23 in Ouargla by Minister of Post and Telecommunications Sid Ali Zerrouki, the initiative is designed to streamline citizen services and accelerate the country’s digital transformation.
The shared center will support Algérie Télécom, Algérie Poste, and Mobilis by centralizing customer inquiries, digitizing request handling, and improving coordination across sector institutions. Officials expect the platform to enhance service quality, route callers to specialized support teams, and provide consistent, organized information on available services.
The project begins with 480 employees and aims to create up to 10,000 jobs by 2027 as it expands to include companies from other economic sectors. Minister Zerrouki described the hub as a “promising project” that strengthens Algeria’s competitiveness in the regional and international call center market.
This move aligns with Algeria’s broader “Digital Algeria 2030” strategy, which seeks to drive economic diversification and boost digital governance. It also comes at a time when Africa’s business process outsourcing industry is experiencing rapid growth—expected to reach US$9.42 billion by 2030, fueled by strong talent availability and cost advantages.
By investing in a large-scale call center ecosystem, Algeria is positioning itself to capture a bigger share of the continent’s expanding BPO market while contributing to the government’s target of adding US$30 billion to GDP by 2029.
