Saudi Arabia’s Lucidya Secures $30 Million Series B to Accelerate AI-Powered Customer Experience Automation

Lucidya has raised $30 million in a Series B led by Impact46 to scale its AI-driven CX platform across 11 MENA countries. The funding supports expansion into AI Agent automation for customer-facing functions, leveraging a high-accuracy Arabic AI engine to transform regional CX while addressing labor and compliance challenges.

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Ericsson Opens New Regional Headquarters in Riyadh to Strengthen Middle East and Africa Operations

Ericsson inaugurated its new regional headquarters in Riyadh, enhancing its Middle East and Africa presence. The move supports Saudi Vision 2030 goals through innovation, 5G leadership, and talent development. Key partners like stc and Mobily reaffirmed collaboration, while initiatives like the Gen-E Graduate Programme foster local tech expertise.

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