Casablanca — Allianz Morocco has introduced a new 24/7 digital platform for health insurance services, streamlining claim processing and enhancing customer convenience through real-time access and faster turnaround times.
The platform enables outpatient claims to be processed and settled within 72 hours, while hospital care approvals are validated in just one hour, setting a new benchmark for efficiency in Morocco’s insurance sector.
This launch reflects Allianz Morocco’s broader innovation strategy, focused on using digital solutions to improve customer experience and operational agility. By integrating automation and data-driven systems, the company aims to meet the evolving expectations of policyholders while strengthening its position as a leader in Morocco’s growing health insurance market.
“This initiative underscores Allianz’s commitment to service excellence and digital transformation, ensuring that customers benefit from accessible, fast, and transparent health coverage at all times,” the company stated.
The 24/7 health platform is expected to play a key role in modernizing Morocco’s insurance ecosystem, offering a scalable model for future digital services across the sector.
