Zain Jordan has been awarded the “Best Digital Transformation Initiative in the Telecommunications Sector – 2025” by the UK-based magazine The Global Economics, in recognition of its groundbreaking Agentic AI initiative.
The award highlights Zain Jordan’s strong progress in digital transformation, particularly its integration of artificial intelligence across operational and customer-facing processes. The Agentic AI initiative—built on autonomous AI capabilities and advanced data analytics—has strengthened performance efficiency, enhanced service delivery, and significantly improved customer experience.
According to Zain, the initiative has delivered tangible results, including:
- 80% reduction in internal request processing time
- 95% internal user satisfaction
- 1,000+ working hours saved per year
- Faster market responsiveness and more accurate, AI-driven decisions
This achievement reinforces Zain Jordan’s role as a national leader in digital transformation, AI adoption, and future-ready service innovation. It also supports Jordan’s broader ambitions to position itself as a regional hub for innovation and digital development.
Zain Jordan said it is proud to receive the award, noting that it reflects years of investment in advanced AI technologies and its commitment to enriching customer experience and promoting innovation across the Kingdom.
The Global Economics Awards recognizes institutions worldwide for transformative initiatives, strategic vision, and impact. The recognition adds to Zain’s growing list of digital-innovation achievements.
